Grievance Redressal
Bothra Capital Private Limited is committed to resolving customer complaints in a fair, transparent, and time-bound manner.
Customers and investors may lodge complaints in relation to any services, transactions, or other matters through the process below.
Level 1: Register Your Complaint
Customers / investors may submit their complaints by filling out the form below, sending an email, or writing to the registered office address.
Email: bcpl@bothracapital.in
Address: Ground Floor, No. 2, O’ Shaughnessy Road, Langford Gardens, Shantinagar, Bangalore, Karnataka, India - 560 025
An acknowledgement shall be provided within 2 working days and the complaint shall be resolved within 7 days from the date of receipt.
Lodge a Complaint
Level 2: Grievance Redressal Officer
If the complaint is not resolved within the above time or the customer is not satisfied with the response, the matter may be escalated to the Grievance Redressal Officer
Grievance Redressal Officer
Name: Rohit Kumar Bothra
Designation: Director
Email: compliancerohit@gmail.com
Contact No.: +91 9986400286
Level 3: Principal Nodal Officer
If the resolution provided at Level 2 does not meet the customer’s expectation, the matter may be escalated to the Principal Nodal Officer.
Principal Nodal Office
Name: Sudhir Kumar Bothra
Designation: Director
Email: complianceskb@gmail.com
Contact No.: +91 9845036204
Level 4: RBI Integrated Ombudsman Scheme
If the complaint is not resolved within 30 days or the customer is not satisfied with the resolution provided, the customer may approach the RBI Integrated Ombudsman Scheme by filing a complaint on the RBI Complaint Management System portal
RBI CMS Portal: https://cms.rbi.org.in
Email: crpc@rbi.org.in
Address:
Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India
Central Vista, Sector 17
Chandigarh – 160017
The Company is always committed to resolving customer grievances in a fair, transparent and time-bound manner and maintaining proper records of all complaints received. It goes without saying that we shall always be vigilant in following the guidelines of the RBI in letter and spirit.